Napleton's Schaumburg Subaru

Went to Napleton's Scahumburg Subaru with TrueCar.com pricing in hand for a 2015 Forester 2.5i Premium w/ lots of options. I was hoping to get a "better than average" price by taking something from their current inventory and possibly forgoing some of my desired options; was even willing to take a 2014 model. Unfortunately, they didn't have a model with my color choice & basic options I wasn't going to do without. Now I'm glad they didn't have something for me to settle on as my salesperson (Kevin) and the owner (Chris) worked a bit on the numbers and offered to place a factory order for a new 2015 model with all of the options I wanted and a price tag that fell between "Exceptional deal" & "Better than average Deal"(TrueCar.com numbers). Kevin was great; he laid out all of the numbers: Base vehicle, options I wanted, non negotiable $ 850. destination fee, state & county taxes, title & new plate fees. My "out the door" price for a factory ordered Forester was still a "better than average" price on TrueCar.com. I was happy. Kevin offered & explained other options but there was no pressure to accept. They told me it'd take about a month for the new car to come in and it was just a month and a couple of days. The Chris Napleton kept me informed on the status & knew the exact date of delivery two weeks in advance. During the month I was waiting for my new car, I stopped by several times to ask questions & although they were very busy each time, EVERYONE made themselves available and never hinted that they had anything else to do but to answer my questions. I was very impressed with their customer service since that didn't relate to making a sale. Once the car arrived, Kevin called & I scheduled a time to pick it up & finalize the deal. When I went to pick it up, the price was still the price (no changes like older reviews stated). Before I wrote the check, Kevin took me to my car for inspection & after the deal was done he took the time to explain all the gadgets, connect the Bluetooth, describe & point out the user serviceable engine components & more. Since I had a great experience with this dealership I thought it deserved a written review. I thought I had a good experience when I bought my Honda, but there was no comparison to friendly, easy going atmosphere at Napelton's of Schaumburg Subaru!