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Napleton's Schaumburg Subaru


911 W Higgins Rd, Schaumburg, IL 60195 (map)
Today 9:00 AM - 6:00 PM
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Yes (2) No (3)
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Dealership Sales Review

2 out of 5 starssales Rating
Be more arrogant
Written by jvernon on 02/07/2010

I've visited this place twice in the last six weeks to look at the Legacy which is one of the cars I was interested in purchasing. However, my most recent experience has turned me away from this car altogether. Both visits I noticed the cautiously reserved approach, no literature to hand out and was told to look online for details on the car. I saw a HUGE difference in attitude altogether compared to the other similarly priced option cars I was looking at. Somehow I find that their attitude resembles the Toyota dealers from the past (now they'll be begging for business). Honestly, the car seems to have really nice styling and features, but its not over the top and I wouldn't want to do business with a dealer that has snubbed me twice. Be wary of going to this location. BTW, I love how you have to test drive the car with the sale person-- [violative content deleted]! And that their cars are never used for car rentals -- yeah, nice BS line to make yourselves feel better. We almost rented one at the Hertz Airport but opted for a convertible sportscar which was a blast. Please show more arrogance about your cars at Schaumburg -- you'll be changing management sooner than you think. In the meantime, I'll take my business elsewhere and will gladly share my experience with everyone I know in the area.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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ns_subaru on 12/06/2010
On April 15th, 2010 the Napleton Auto Group purchased Schaumburg Subaru and renamed the store Napleton's Schaumburg Subaru. The Napleton family has operated successful dealerships in the Chicago area since 1932. In Schaumburg, Napleton's has operated various franchises since 1988. All locations strive to offer Customers the same premium buying and service experience provided by our family of Employees for 4 generations. Together, our key management staff has over 50 years of experience in the Schaumburg market. We intend to build on that success with Napleton's Schaumburg Subaru. Napleton's not only offers Customers excellent values and selection on new and used vehicles, sales and service, but also value based products unique to our organization including, the Napleton Value Advantage and In Circle Club. Napleton's Mission Statement: OUR FAMILY OF EMPLOYEES IS DEDICATED TO PROVIDING OUR CUSTOMERS WITH A PREMIUM AUTOMOTIVE EXPERIENCE Please feel free to contact dealership management at 847-884-6000. We will do our best to address your concerns!
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