Mercedes-Benz of St Charles

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Mercedes-Benz of St Charles
225 N Randall Rd, Saint Charles, IL 60174 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(88)
Recommend:
Yes (16) No (0)
Service Rating
(293)
Recommend:
Yes (15) No (0)
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Dealership Service Review

service Rating
Loaner was very dirty. Several things were unable to duplicate.
Written by Allen Goodman on 05/22/2025

Service was fine. However, the loaner was very dirty. Also, several things I mentioned, they were unable to duplicate. So nothing was done.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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jjoern on 05/28/2025
Dealer Response
We apologize your experience did not go as you or we expected. We hope for your understanding and look forward to working with you again in the future.
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