Gerald Kia of Naperville
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Dealership Service Review
service Rating
Good Experience finally
Written byon 05/13/2025
Luke is an awesome service advisor. He listen to my concerns compared to Maria who no longer works there. Richard worked on my car and told ‘me' what was and wasn't done properly with my last service which doesn't surprise me. Last guy who worked on my car is no longer there and I'm happy about that!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Gerald Kia of Naperville on 05/13/2025
Dealer Response
Thank you for your feedback, Nicole! We're thrilled to hear that Luke provided excellent service and addressed your concerns. It's great to know Richard was also helpful in ensuring your vehicle received the care it needed. We appreciate your support and look forward to serving you at Gerald Kia of Naperville again soon!
Sincerely,
Anthony Triner
General Manager
Gerald Kia of Naperville
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