Ed Voyles Kia

My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complaint with her service manager, who then lied to me about my car issue being discovered. After that, I demanded to speak to the General Manager, John Schibi. John came up with a temporary solution and told me I would hear from my service agent the next day. At 4:30pm the next day, no one had called me so I called and was told to pick my car up. Two weeks later and they were unable to solve the issue my car had. After they seemingly forgot that they even had my vehicle and failed to update me daily, the experience picking up my car made things worse. The service rep checked in my loaner and then stood near me for 10 minutes picking at his fingernails and didn't notify me of the low gas tank. Instead he allowed me to wait 10 minutes next to him only to have someone else tell me. After I came back 20 minutes later I noticed my car was not waiting for me. Instead my service rep was sitting in her office chatting with another agent and the service rep that checked me in was chatting with a Cashier. While waiting another 8 ½ minutes for the service rep to bring my car to me, I ask the cashier for the name of the General Manager and she replies that she doesn’t know how to spell his name and doesn't even bother to ask a colleague or look it up. When my car comes, after 2 weeks of sitting in their garage, I notice that they didn't even run it through their car wash, as it is customary to do at dealerships. The service rep gets out of my car and I notice that he does not remove the standard paper mats from my car where he and the mechanics have undoubtedly transferred oils and other car fluids onto my mat. Even after hearing me make all of these complaints and seeing how extremely irate I was, neither the service rep nor my service agent offered me a simple apology. Instead, she said, “Have a Merry Christmas”.