Ed Voyles Kia

This makes no sense and I am compelled to let others know, not just forget about it. I bought my '22 Kia Niro at this dealer and less than 1.5 years later with only 17,600 miles (still under the original factory warranty 3yrs / 36K miles) the car had been towed in 4 times for the same problem, a faulty 12v battery that would not hold a charge. Each time the service dept. simply charged the 12v battery enough to start the car, and sent me home saying I needed to drive it more to charge it up. I drive the car every single day! After the 4th tow and and all the frustration of being stranded again on the other side of Atlanta, it wouldn't even start when I came to pick it up where they had parked it in front of their service entrance! They had to jump it off in front of me with a mobile charger after I showed the tech how to open the hatchback with the manual key and pointed out where the 12v battery was. Yet they still refused to acknowledge the 12v battery was faulty and should be covered. They said, "it's excluded. We'll replace it for $240." During none of these visits was I offered a loaner car, and each visit took 3-4 days. I always had to call, leave messages and hope someone would call me back with an update. I did work with a very nice advisor, Gypsy, but she was clearly not empowered to make a pro-customer decision in my case. Instead, it felt like she would be dinged for pushing warranty coverage and was trained to issue excuses from a play book to deflect repeat non-rev service customers. I don't know. Just a corporate hunch. Finally, after they got started the car with a mobile charger - still refusing to replace the original 12v battery under the still active "bumper to bumper" warranty, I drove it directly to another Kia dealer who covered the replacement battery 100% and offered me a loaner. See photo. The new kia shop said, "we have to give customers loaners for cars still under their original warranty; and it's the right thing to do. We get a lot of fed-up customers from Voyles." I did let the Voyles dealer know via their text-chat, which was met with profuse apologies (another deflection tactic), but naturally no-one from management bothered to contact me. As a result, over a $150 battery, Ed Voyles Kia lost a repeat customer, a trade, and a future purchase, but they did earn this review. Maybe they are so busy, they can afford to deny warrantable service to pad their bottom line. Who cares? I'll never go back.