Subaru of Gwinnett

Firstly, I commend Select SI for the quality cars offered and exceptional assistance from both Tyson and Thom. From the initial contact with them their professionalism was very pleasing and helpful. I absolutely LOVE my new VW CC but there were issues at the onset of taking ownership and there are still some issues that concern me. The initial issue of two headlight ballasts going out was taken care of in the most professional way and that was very impressive. However there is still an issue within one of the headlights that was caused by the entire cover of the headlight assembly missing which allowed the assembly to fill with water. This not only destroyed the ballast but also has destroyed the Adaptive Front Light System. This repair is still pending approval. If there was a proper inspection prior to the sale this missing cover should have been noticed and replaced. There are also blatant errors on the instrument panel when the headlights are turned on. Since I test drove this car in the daylight those errors never appeared. And since this car was driven the day before my purchase to be displayed at the Mall of Georgia and driven back in the early morning hours I'm pretty sure these errors had to be seen. That's an assumption but I would imagine that turning the headlights on was a standard inspection procedure. So I can only hope that this repair will be handled professionally as the other issue. If not then it will be disappointing as I would love to have a trusting, ongoing relationship with Select SI. It would also affect future visits for repairs and regular service as I cannot bring a car to a shop that I don't feel comfortable with. Tagging along with these issues was a discovery at Nalley VW [where I was having the headlights checked out yesterday] was the fact that there is a half-size [improper] battery in the trunk with a broken battery support bracket. Now this would have had to be seen by an inspector! Also that there a two additional HID turning assistance lights completely missing from the headlight assemblies. This makes me question what I firmly believed [and heard] was an upstanding dealership. Like I mentioned at the beginning of this message was that I truly appreciate what Select SI did for me and I have a fantastic car that I am proud to own, but it's the small things that can make or break a relationship. I consider these issues small in the overall experience. But how they are handled is how I will further rate and review Select SI. I LOVE dealing with companies that not only provide quality service and also ones that handle issues in the most professional way. Those are the ones that a far and few and are the ones that will stand out from the mundane. Those businesses are the ones that people will praise. I feel really good about my experience with Select but until these small concerns are fully addressed to this very happy customer's expectations I will remain skeptical. Thanks again and I really hope that I can have a trusting relationship Select SI. Cheers, Steve