Rick Case Hyundai

During my recent visit, I encountered several issues with one of your sales representatives, Oscar. His approach, professionalism and communication left much to be desired. Key details, such as the mileage allowance in the lease contract and the specifics of what the original deposit would cover, were not adequately explained. Additionally, the “commitment” letter contained many points, but only those that were circled were discussed. If management would like to take a look at that piece of paper to review.Everything else lacked clarity or was completely omitted. When I sought clarification in the finance room, Oscar displayed a dismissive attitude, remarking, “I knew you weren’t ready to buy a car today.” Such a comment was not only unprofessional but also inappropriate in a customer service/sales role. Furthermore, the conversation was often sidetracked by excessive details about his personal life, which were neither relevant nor welcomed during the transaction. Fortunately, the sales manager stepped in and rectified the situation. However, I strongly suggest that Oscar receive additional training on effective communication, professionalism, and customer engagement. A sales role requires a clear understanding of client needs, and this experience fell far short of expectations. We loved the car, and that is the sole reason we went through with the purchase—it had nothing to do with Oscar’s help as a sales representative. Merry Christmas