Jenkins Mazda
Dealership Sales Review
Terrible, terrible buying experience. I would highly discourage anybody from doing business with this organization. In 30+ years of buying cars, this is the most unethical sales organization I have ever dealt with. Be forewarned, they will NOT honor online sales quotes, even when those quotes explicitly state that they are inclusive of all dealer fees and accessories. In addition, I had written confirmation from my salesperson that the price I had been quoted was the total inclusive of ALL charges except tax. It isn't until you are signing final paperwork that you will be presented with an invoice that is several thousand dollars higher than the price you were promised/quoted/confirmed, at which point you will be told that there are thousands of dollars of dealer add-ons which weren't included in the original quoted price. A senior salesperson admitted to me that my salesperson had lied to me, and said that the salesperson would "probably" be fired, but they still refused to honor the quoted price. Moreover, they gave their strategy away when they told me that virtually all cars they sell are subject to the same add-ons which they charge thousands for (things like nitrogen in your tires, thanks!). Do yourself a favor and and buy your Mazda in Gainesville or Jacksonville, where they actually quote you real prices that are subsequently honored.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes