Skip to main content

Germain Lexus of Naples


13491 Tamiami Trl N, Naples, FL 34110 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (68) No (0)
Service Rating
Recommend:
Yes (142) No (0)
Back to Service Reviews

Dealership Service Review

5 out of 5 starsservice Rating
Attention to detail.
Written by Terry Shea on 09/15/2023

I’ve used Germain Lexus for the past eighteen years and purchased five cars in that time. Always certified pre owned and never been disappointed. This particular service was different as your mechanic discovered an age issue with my tires which could have resulted in a blow out or worse. Even though there was plenty of tread on every tire they were starting to deteriorate due to age and the fact that it had been left standing for almost two years during the Covid lockdown and international travel ban. My thanks to Scott Feilding for fully explaining things to me and although I only came in for an oil change I’m happy that I can now drive knowing I have new tires on the car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Germain Lexus of Naples on 09/18/2023
Dealer Response
Thank you for your kind review, Terry! We truly appreciate your continued business, and we're happy Scott took such great care of you and your vehicle at this visit. Thank you for making Germain Lexus your #1 choice for service! Regards, Zach Germain - General Manager
Report