Germain Lexus of Naples
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Dealership Service Review
service Rating
Interesting, But not Trough
Written byon 01/09/2023
Jackson has a great personality and works hard to please his customers. I'd give him a 5. Service techs a 1. Reason is being not trough in their work. Replaced battery and failed to set clocks. This may seem minor. Shows mis details, possibly what else. Was surprised they charged me $129.95 to install a battery. Never told them to test it. Did that on their own.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Germain Lexus of Naples on 01/10/2023
Dealer Response
Thank you for bringing your concerns to our attention. I'm glad you were happy with Jackson's service but I do apologize for anything amiss with the rest of the service. When you get a moment, please reach out to me, Zach Germain, General Manager, at zgermain@germainmotorco.com. I would like to hear more about your experience and assist you in any way I can. Thanks for your time.
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