Tom Bush BMW Jacksonville

My partner's BMW broke down, a local mechanic told us that the issue was covered under a recall. We called the dealership who told us that this was true and if we towed the car there, we would get a free fix. Upon towing the car there I was assigned to the service manager Brian Noell. From the start, Brian was extremely angry yelling at me that there was no recall for this issue. Brian acted extremely unprofessional yelling at me several times refusing to even look at the car unless we were to pay $1,100. I will spare all the details here but Brian made me feel extremely unsafe and uncomfortable as a woman alone. I never yelled backed at him but he felt the need to make a scene. When we were finally able to speak to a manager, we were told that there was not a recall for this issue but an extended warrantee which expired on our car just a few months back. We had been incorrectly informed that they would fix this issue for free. The dealership is unwilling to apologize for Brian's actions and is not offering a satisfactory fix to a mistake one of their employees made. I would not recommend taking your car here to be worked on. If you have to take your car in for a recall ( and BMW has SO many) I would get it in writing from a manager that they will indeed fix the car for free before wasting your time. If you are a woman, I would not feel safe going alone.