Lexus of Cerritos

Changing my rating from 5 stars to 1. The purchase process itself was excellent, but the problems started the moment I drove off the lot. The steering wheel wasn’t straight, the wheels were out of alignment, and the car — which was advertised as a “160-point inspected pre-owned” vehicle — was covered in water corrosion. Their only proposed solution was for me to drive the car 500 miles back to them, which is completely unreasonable. To make matters worse, the manager has since ignoring my emails. At this point, it’s clear they don’t genuinely care about customers. My car now looks terrible with the corrosion, and the steering wheel pulls like something from a sub-$5k car. I truly hope other buyers don’t have to go through this, but if you’re shopping for a used car, I strongly recommend avoiding this dealership.