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Written byon 02/22/2025
updated 02/28/2025
My brand new car with less than 4000 miles was in for a transmission leak twice, 10 days each visit…my oil change was probably not done as it was not rest…when I picked up my vehicle it was filthy with oily handprints all over the hood and a great big dent in the drivers side rocker panel
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Courtesy Chevrolet Phoenix on 03/03/2025
Dealer Response
Thank you for your feedback, Stacy. This is not the standard we aim to uphold at Courtesy Chevrolet. I encourage you to contact me directly so we can address these issues and work towards a resolution. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
Sincerely,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
jogunjobi@courtesyautomotivegroup.com
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