Courtesy Chevrolet
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Please show some respect to a loyal customer
Written byon 08/21/2024
I have purchased my last two trucks here, along with sending friends to purchase vehicles from this dealership and have always been pleased with the professionalism. However, my vehicle has been at this service shop for 7 days now with with no diagnosis. Both simple issues have service bulletins on those exact issues which I provided printed copies to the service advisor at handoff. We have left messages for the service manager for 2 days in a row politely asking for a call back and no such courtesy given. Come on Courtesy Chevrolet, please show some respect to a loyal customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Joe Original poster on 08/29/2024
The dealership has reached back out to me and took care of my concerns. Edmonds website does not allow you to modify your review so am posting an update. Thanks Courtesy Chevy for stepping up to the plate and working with me. Its greatly appreciated.
ReportCourtesy Chevrolet Phoenix on 08/23/2024
Dealer Response
We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
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