Courtesy Chevrolet

I purchased my 2016 truck from Courtesy Chevrolet and recently I've been hearing some weird sounds when turning the steering wheel to the right and left. The first time, my service advisor (Karen B.) indicated to me the problem and that was fixed and well taken care of. The next couple of weeks the sound came back again. Only, this time it was while turning the steering wheel to the left anytime I was bringing the truck out of a parking space in reverse. The service technician that Karen B. had asked to speak to me about the problem, informed me that what I was hearing was normal and that there was nothing that can be done. I was grateful for the advice, however, a couple of days later the sound got worse (it was the sound a balloon makes when you rub your hand on it). I didn't want to bring the truck into Courtesy again because I felt that I would be wasting their time and I didn't want to be a problem. So instead, last week, I decided to take my vehicle to Firestone. The Firestone technicians diagnosed the issue indicating the suspension system and the struts needed to be serviced. The technician even stated something was going on with the leaf bearings/bushings etc. After Firestone diagnosed the concern, one of the service technicians referred me to a service technician at a different Chevrolet retailer. The service technician at the other Chevrolet retailer I was referred to was able to determine the problem and determined the problem was exactly how the Firestone technician explained it. The technician at the other Chevrolet retailer made an appointment for me to bring in my truck for repair. I still am providing the four star review for the service advisor especially considering Courtesy had more than five technicians test drive the truck and justified that there was nothing that could be done. So the four star rating was due to the friendly staff and friendly service. Unfortunately, I will only be taking my vehicle to the other Chevrolet retailer that I was referred to for now on.