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Flagstaff Nissan


4960 E Marketplace Dr, Flagstaff, AZ 86004 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
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Yes (2) No (0)
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Dealership Service Review

2.4 out of 5 starsservice Rating
Try to avoid
Written by phxrat on 11/28/2008

I have been going to this service department for a vary long time and have a "VIP" status with them. I use that term loosely because if this is how they treat their VIP's I would hate to see how they treat everyone else. Three times my car went in for routine maintenance like oil changes and what not and each time it came back to me with an alignment issue. When questioned about it the first time I was told they were closed I would have to come back in the morning. The second time I was told it could make it to phx. The last time was the we didn't do it so you would need to have it looked at again. That is relatively funny because I had them replace my tires. What kind of dealership tells their customers it can make it somewhere else take it there. Do yourself and your car a favor and neither buy nor have your car serviced there. Their service techs are rude and condescending to everyone that comes to their window, and their soul goal is to sell you something you do not need. The only time they are nice is when a female in a skirt pulls into their shop, other than that expect to be mislead and mistreated. I do not understand why they treat their customers this way, but being they are the only place that sells these cars in flagstaff they feel they can do this. oh and by the way they take customer cars home, when its not necessary like to try and replicate an noise or something. keep an eye on your miles and gas gauge with these people.

  • Recommend this dealer? No

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