BMW of Traverse City
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Dealership Service Review
service Rating
exemplary service
Written byon 11/04/2015
Personally met by service advisor Matt and addressed by first name everthough we had never met (He did his research and knew who I was by the car I arrived in). Patrick Lavis (BMW Genius) greeted me and asked if he could assist with any features as well as my salesman (Chris Pratt) and business manager (Glenn Cousineau) greeting me and and showing new products. In the short time it took for my routine 10000 maintenance I enjoyed beverages and food in lux comfort and browsed the showroom, which represented just about every model line, selecting (in my head anyway) my next BMW!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes