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    Consumer Reviews for the Chrysler Pacifica

    Read recent reviews for the Chrysler Pacifica
    Overall Consumer Rating
    3.5 out of 5 stars13 Reviews
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    • 5 star
      (38%)
    • 4 star
      (15%)
    • 3 star
      (15%)
    • 2 star
      (23%)
    • 1 star
      (8%)
    2 out of 5 stars

    Great specs but totally unreliable.

    Tastie Cereale, 08/12/2021
    2020 Chrysler Pacifica Hybrid Limited 4dr Minivan (3.6L 6cyl gas/electric plug-in hybrid EVT)
    I purchased a 2020 Limited in September of 2020. It is now August of 2021 and Chrysler has sent me an offer to buy back the vehicle after months of my requests that they do so. Problems have included poor electric range, terrible whining and straining sounds, the check engine light coming on when I was 700+ miles from home (prompting Chrysler reps to direct me to leave the vehicle at a … rural service center and rent a car to drive home with my two large dogs and belongings), defroster fogging up windows while driving on freeway (has happened multiple times), while driving getting an alarm claiming no hands detected on steering wheel (when both hands were def on the wheel), vehicle auto starting in driveway and getting excessively hot on driver seat floor and on dash though climate was off...the list goes on. I paid a premium for the top trim to have all the safety features. I had researched this vehicle for months, and was really excited about owning it. Many of the features are great, but none of them matter when you can't use the vehicle. Chrysler has been a nightmare to deal with despite this van going to the shop more than 3 times since purchased brand new. I had to fight with them to pay for my rental car when they told me to leave it 700 miles from home. Ruined my trip. I wish this vehicle worked as promised, but it does not. And even worse, Chrysler service centers don't know how to fix anything on it. They will scan for codes and if they don't get a code, or get one they don't understand, they'll simply clear it out of the system and tell you everything is fine if the code doesn't return immediately. My vehicle has been in a service center for diagnostics and/or repairs for approximately 1 month out of the 10.5 months I've owned it. And I have put less than 4k miles on it. It was in the shop for 3 weeks at approximately 1700 miles. I regret buying this vehicle. It's a fantastic concept but it has been poorly executed.
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