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318 listings
    • 114,736 miles
    • No accidents, 2 owners, taxi vehicle
    • 7 Seats, 14 City / 21 Hwy MPG
    • Select Auto Group (2 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Grand Rapids, MI / 2 miles away from Grand Rapids, MI

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/21 Highway)

    Listing Information:

    VIN: 1GYS4HKJ6LR185781
    Stock: 185781
    Certified Pre-Owned: No
    Listed since: 04-24-2025

  • New Listing
    Stock photo**
    $22,995
    fair price
    $928 above market
    • 90,111 miles
    • 2 accidents, 2 owners, personal use only
    • 7 Seats, 13 City / 18 Hwy MPG
    • Cadillac of Naperville (152 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    Close

    Located in Naperville, IL / 152 miles away from Grand Rapids, MI

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    14 Combined MPG (13 City/18 Highway)

    Listing Information:

    VIN: 1GYS4JEF5ER195624
    Stock: 24453B
    Certified Pre-Owned: No
    Listed since: 06-12-2025

    • 72,457 miles
    • No accidents, 2 owners, rental vehicle
    • 7 Seats, 14 City / 23 Hwy MPG
    • Carvana (In-stock online)
    • Home delivery*
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Los Angeles, CA / 1,855 miles away from Grand Rapids, MI

    At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/23 Highway)

    Listing Information:

    VIN: 1GYS3HKJ2LR181892
    Stock: 2003660005
    Certified Pre-Owned: No
    Listed since: 05-01-2025

    • 43,780 miles
    • No accidents, 1 owner, personal use
    • 7 Seats, 14 City / 19 Hwy MPG
    • Autos of Chicago (131 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Arlington Heights, IL / 131 miles away from Grand Rapids, MI

    Escalate your life in our One Owner 2022 Cadillac Escalade ESV Premium Luxury 4WD that looks fantastic in Black Raven! Motivated by a 6.2 Liter V8 tha...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4KKL4NR242285
    Stock: 3723
    Certified Pre-Owned: No
    Listed since: 01-21-2025

  • $7,995
    great price
    $4,342 below market
    • 179,827 miles
    • 1 accident, 5 owners, corporate fleet vehicle
    • 7 Seats, 13 City / 18 Hwy MPG
    • Showcase Auto Sales (77 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    Close

    Located in Chesaning, MI / 77 miles away from Grand Rapids, MI

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    14 Combined MPG (13 City/18 Highway)

    Listing Information:

    VIN: 1GYS4JEF3DR102324
    Stock: 36973
    Certified Pre-Owned: No
    Listed since: 05-14-2025

  • New Listing
    • 47,155 miles
    • No accidents, 1 owner, personal use
    • 7 Seats, 14 City / 23 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from IL to MI*
    • Bluetooth
    • Navigation
    • Leather Seats
    • Keyless Entry/Start
    • Third-row seating
    Close

    Located in Springfield, IL / 305 miles away from Grand Rapids, MI

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/23 Highway)

    Listing Information:

    VIN: 1GYS3GKJ5LR156754
    Stock: 26899661
    Certified Pre-Owned: No

  • New Listing
    • 50,023 miles
    • No accidents, 1 owner, personal use
    • 7 Seats, 14 City / 21 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from MD to MI*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Frederick, MD / 494 miles away from Grand Rapids, MI

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/21 Highway)

    Listing Information:

    VIN: 1GYS4HKJ6LR169774
    Stock: 26588121
    Certified Pre-Owned: No

  • New Listing
    • 54,998 miles
    • No accidents, 1 owner, personal use
    • 7 Seats, 14 City / 21 Hwy MPG
    • Carvana (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Washington, DC / 538 miles away from Grand Rapids, MI

    At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/21 Highway)

    Listing Information:

    VIN: 1GYS4HKJ1LR190578
    Stock: 2003753924
    Certified Pre-Owned: No
    Listed since: 05-22-2025

  • Price Drop
    • 69,325 miles
    • No accidents, 1 owner, personal use
    • 7 Seats, 14 City / 21 Hwy MPG
    • Carvana (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Los Angeles, CA / 1,855 miles away from Grand Rapids, MI

    At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/21 Highway)

    Listing Information:

    VIN: 1GYS4HKJ6LR210307
    Stock: 2003639736
    Certified Pre-Owned: No
    Listed since: 04-09-2025

  • Price Drop
    • 68,123 miles
    • No accidents, 2 owners, personal use
    • 7 Seats, 14 City / 21 Hwy MPG
    • Carvana (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Buffalo, NY / 346 miles away from Grand Rapids, MI

    At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/21 Highway)

    Listing Information:

    VIN: 1GYS4HKJ1LR306376
    Stock: 2003753375
    Certified Pre-Owned: No
    Listed since: 06-04-2025

  • New Listing
    • 23,108 miles
    • 7 Seats, 14 City / 21 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from NC to MI*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Greensboro, NC / 566 miles away from Grand Rapids, MI

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary Unavailable.

    Features and Specs:

    17 Combined MPG (14 City/21 Highway)

    Listing Information:

    VIN: 1GYS4HKJ0LR124913
    Stock: 27098020
    Certified Pre-Owned: No

  • $52,998
    great price
    $6,108 below market
    • 75,297 miles
    • No accidents, 2 owners, personal use
    • 7 Seats, 14 City / 19 Hwy MPG
    • Driveway (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    Close

    Located in Orlando, FL / 1,016 miles away from Grand Rapids, MI

    CarFax No Accidents Reported,Rare Find,3rd Row Seat,Apple CarPlay,Back-Up Camera,Blind Spot Monitor,Bluetooth,Brake Assist,Entertainment System,Hands-...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4LKL8MR108626
    Stock: MR108626
    Certified Pre-Owned: No

  • New Listing
    • 51,120 miles
    • 7 Seats, 14 City / 23 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from TX to MI*
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Austin, TX / 1,089 miles away from Grand Rapids, MI

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary Unavailable.

    Features and Specs:

    17 Combined MPG (14 City/23 Highway)

    Listing Information:

    VIN: 1GYS3HKJ7LR221979
    Stock: 26782901
    Certified Pre-Owned: No

  • New Listing
    $39,590
    fair price
    $1,824 above market
    • 85,429 miles
    • 1 accident, 1 owner, personal use
    • 7 Seats, 14 City / 21 Hwy MPG
    • Carvana (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Indianapolis, IN / 220 miles away from Grand Rapids, MI

    At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/21 Highway)

    Listing Information:

    VIN: 1GYS4HKJ0LR187123
    Stock: 2003760068
    Certified Pre-Owned: No
    Listed since: 06-06-2025

    • 200,055 miles
    • 2 accidents, 2 owners, corporate fleet vehicle
    • 7 Seats, 14 City / 21 Hwy MPG
    • Jeff's Northshore Auto (165 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Menasha, WI / 165 miles away from Grand Rapids, MI

    CHECK OUT this EXTRA CLEAN 2020 Cadillac Escalade Luxury ESV in the Black Raven! 6.2L! 4X4! Some nice OPTIONS on the Cadillac include POWER SUNROOF, D...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    17 Combined MPG (14 City/21 Highway)

    Listing Information:

    VIN: 1GYS4HKJ2LR103142
    Stock: 103142
    Certified Pre-Owned: No
    Listed since: 05-08-2025

  • New Listing
    $72,995
    great price
    $6,597 below market
    • 57,714 miles
    • No accidents, 1 owner, taxi vehicle
    • 7 Seats, 14 City / 18 Hwy MPG
    • Motor Cars of Chicago (159 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Joliet, IL / 159 miles away from Grand Rapids, MI

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/18 Highway)

    Listing Information:

    VIN: 1GYS4RKL5PR124340
    Stock: 6414
    Certified Pre-Owned: No

  • $84,994
    good price
    $4,644 below market
    • 29,418 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 18 Hwy MPG
    • Serra Kia (134 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Washington, MI / 134 miles away from Grand Rapids, MI

    Certified. Cadillac Certified 172 Point Inspection, 22" ALUMINUM WHEELS, AWD, NAVIGATION, FRONT HEATED & COOLED SEATS, REAR HEATED SEATS, MEMORY SETTI...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/18 Highway)

    Listing Information:

    VIN: 1GYS4RKL1PR146643
    Stock: T601996A
    Certified Pre-Owned: No
    Listed since: 06-02-2025

  • Price Drop
    $12,750
    good price
    $2,076 below market
    • 113,638 miles
    • No accidents, 4 owners, personal use only
    • 7 Seats, 13 City / 18 Hwy MPG
    • Ed Martin Chevrolet (199 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Leather Seats
    Close

    Located in Anderson, IN / 199 miles away from Grand Rapids, MI

    Odometer is 57374 miles below market average! Clean CARFAX.Ed Martin The Only Name You Need to Know!!! 800-395-8014. Providing exceptional care to And...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    14 Combined MPG (13 City/18 Highway)

    Listing Information:

    VIN: 1GYS4HEFXBR329919
    Stock: 4P4929A
    Certified Pre-Owned: No
    Listed since: 04-11-2025

  • Price Drop
    $64,999
    good price
    $4,559 below market
    • 48,901 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Napleton Cadillac of Libertyville (126 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Libertyville, IL / 126 miles away from Grand Rapids, MI

    SPECIAL ENGINE COVERAGE UNTIL 6/30/2031 OR 150,004 MILES Serviced here. Black Raven exterior and Brandy with Very Dark Atmosphere accents interior. BU...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4PKL4MR382820
    Stock: 5199NA
    Certified Pre-Owned: Yes
    Listed since: 04-07-2025

  • Price Drop
    $77,999
    good price
    $6,319 below market
    • 53,824 miles
    • No accidents, 1 owner, personal use
    • 7 Seats, 14 City / 18 Hwy MPG
    • Zeigler Cadillac of Lincolnwood (124 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Lincolnwood, IL / 124 miles away from Grand Rapids, MI

    Recent Arrival! 2023 Cadillac Escalade ESV Sport Platinum Galactic Gray Metallic AWD*, NAVIGATION w/BACKUP CAMERA*, BACKUP CAMERA*, BLUETOOTH w/MUSIC ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/18 Highway)

    Listing Information:

    VIN: 1GYS4RKL8PR261644
    Stock: C25116A
    Certified Pre-Owned: No
    Listed since: 06-02-2025

  • $65,345
    good price
    $3,596 below market
    • 61,063 miles
    • No accidents, 1 owner, personal use only
    • 7 Seats, 14 City / 19 Hwy MPG
    • Holz Motors (121 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Hales Corners, WI / 121 miles away from Grand Rapids, MI

    **NO ACCIDENTS, **1 OWNER, **LOCAL TRADE, **DVD SYSTEM, **BLUETOOTH, **BACK-UP CAMERA, **MOONROOF / SUNROOF, **PANORAMIC MOONROOF, **REMOTE START, **2...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    16 Combined MPG (14 City/19 Highway)

    Listing Information:

    VIN: 1GYS4PKL3MR367645
    Stock: 3219FI
    Certified Pre-Owned: No
    Listed since: 05-06-2025

Showing 148 - 168 out of 318 listings

Consumer Reviews for the Cadillac Escalade ESV

Read recent reviews for the Cadillac Escalade ESV
Overall Consumer Rating
3.7 out of 5 stars3 Reviews
Write a vehicle reviewSee all 3 reviews
  • 5 star
    (67%)
  • 4 star
    (0%)
  • 3 star
    (0%)
  • 2 star
    (0%)
  • 1 star
    (33%)
1 out of 5 stars

Won't start, just click, click, click, click

Tammy, 06/19/2018
2017 Cadillac Escalade ESV Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
This is a 2017 Cadillac Escalade ESV buyback. We knew they put a new motor in it. We bought it 14 hours away from home. Then stopped 9 hours away from home for dinner. It would not start back up just click, click , click. Had it towed to the nearest Cadillac dealer, stayed in a hotel, got a rental . Called Cadillac customer service and since we had AAA tow it they refused to help me with … anything. ( Hello, I JUST purchased the vehicle a few hours previous.) Went back over to the dealership in the morning with the rental after getting uber to take us to the nearest rental place open on a sunday hoping it would start and it did. Took the rental back, drove straight home did not shut it off at all. Once home we shut it off , then tried to start it again and it would not start just click, click, click. Had it towed to a dealership near us. It would not, not start for them (4 days). I went up and got it. I had e-mailed Cadillac Customer service 3 times by now with no response. I called Cadillac customer service got a case# and was told to e-mail my receipts of being stranded in Toledo Ohio, so I put the receipts in the next e-mail for reimbursement. Afraid to shut it off wherever we went, two weeks later it acted up again. no start, just click, click, click. My guys bumped the bottom of the starter and it started so WE knew it was the starter and the dealership confirmed that 20 miles after the motor was put in they put in a starter ( not told to us when we bought the vehicle) . Back up to the dealership it went. For a week this time. I e-mailed Cadillac customer service again asking for the status of my case# and to advise them the vehicle would still not start intermittently . Still no response from Cadillac customer service. Still it would not, not start for them. I went back up to pick it up. Now today June 19 2018 exactly a month from the day we bought it . It will not start just click click, click. I know if we put it on the tow truck to go back it will jostle the starter and it will start again for them. I called the dealership and they can not send someone to my house. So, I am again stuck with a vehicle I do not dare drive anywhere without leaving it running. Cadillac Customer Service is a Joke. I have a case# and yet still nothing has been done. I have e-mailed them 5 times called 9 times and the only contact I have had from them is from me making the effort to contact them. I have received 1 phone call from them on June 16th(Saturday I was with my children and do not answer my phone) and it was on my voice mail that if I did not contact them by June 18th they were closing the case. I called them and got NO ONE, only a voice mail and I left a message. Still no call back. So I called another # this morning and they transferred me to the same "Senior Rep" for me to leave another voice mail. I received a call on my cell phone which I had told them only to use after 5pm. She "Sheila" the senior customer rep stated they denied my reimbursement and told me to have the dealership near me reimburse me. Then they possibly would reimburse the dealership. WHAT it is not the dealership I am taking it to to be fixed fault that the vehicle stranded me 9 hours from home 5 hours after I bought it . I told her it is not the money, I have the money to cover the hotel, uber, rental, it is the principal that Cadillac is suppose to be the ELITE of customer service !! I asked to have her supr call me. She said it will be 1-2 business days. Then preceeded to tell me that they consider business days as 8 hours a day and it would be before 48 "business" hours that I would receive a call. So, maybe 5-6 days before I get a call and in the meantime I am stuck with a Cadillac I can not depend on !!!!! BEYOND FRUSTRATED !!!!!
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