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Consumer Reviews for the Audi A8
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Mandeep, 02/28/2019
2014 Audi A8 L 4.0T quattro 4dr Sedan AWD (4.0L 8cyl Turbo 8A)
The car is sharp in style and comfort. After owning various Mercedes models for over 20 years, I decided to give Audi A8 a chance over S class. I bought a Audi A8 4.0 L, lease return from a local dealer. The car is not used daily. I bought the car three years ago and put on 20,000 Miles. The car has had several trips to the shop for various reasons. These are not for regular maintenance. … The last which really upset me is that the dealer repair shop notified me that the Turbos on the car had failed. Quoted me $13,000. I was shocked that the car was failing at 55,000 miles. I took the car for second opinion to another Audi dealer, the repair quote went down to 9,000 for the same repair. Kind of a surprise. The service manager was nice to advise me to call Audi USA. I put a request to Audi USA, I was advised that I should hear back in 1-2 weeks. I followed up after 2 weeks, there was no decision. Not after 3 or 4 weeks. No calls from Audi USA. After 6 weeks Audi USA notified me that the assistance had been denied before, so they were not even going to review this issue. Interesting I had never called them before. I am planning on selling the car and buying another Mercedes. My lesson Audi cars are great looking, but Audi does not stand behind their product. Customer service is not to par with other luxury manufacturers.
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