Edmunds.com Ranked Best Automotive Sales and Research Site

Edmunds.com Ranked Best Automotive Sales and Research Site


Edmunds.com Ranked Best Automotive Sales and Research Site

Keynote Systems Study Lauds Edmunds.com's Online Customer Experience

SANTA MONICA, Calif. — April 21, 2006 — Edmunds.com, the premier online resource for automotive information, today announced that its Web site has been ranked number one in online customer experience in a recent study performed by Keynote Systems, The Internet Performance Authority ®. The interactive Web site study, performed by Keynote in January, examined the online behavior and satisfaction of consumers as they performed searches and accomplished tasks on leading 3rd Party Auto Web sites.

The Keynote study concluded that Edmunds.com offered an exceptional online customer experience, including excellent site performance and quick page load times. The Keynote study also indicated that the majority of prospective customers see Edmunds.com as the site that "has the tools that make vehicle research easier." In addition, Edmunds.com earned high praise for its vehicle comparison function.

"Since introducing the first automotive destination on the Internet more than ten years ago, we've put a lot of effort into creating a functional, intuitive Web site," said Matthew Kumin, General Manager of Edmunds.com Media. "We intend to continue applying innovative technology and motivating our talented employees in order to stay ahead of the competition."

Keynote Systems provides IT and marketing executives with unbiased benchmarking data, competitive analysis and operational metrics from the customer perspective. The Keynote Study Customer Experience Rankings for Third Party Sites is based on an examination of 2,000 prospective car buyers as they researched performance tasks on third party auto sales and information sites. Keynote ranked the third party automotive sites in terms of their customer experience, based on over 250 metrics including evaluation of the vehicle search process, vehicle comparison search function, and information available on the site.

About Edmunds
Edmunds.com is the premier online resource for automotive information. Its comprehensive set of data, tools and services is generated by Edmunds.com Information Solutions and is licensed to third parties and used by over 15,000 cars dealers including 98 of the 100 dealers named to the Ward's Dealer Business "e-Dealer 100" list. Perhaps the most popular consumer product, Edmunds.com True Market Value® pricing, is relied upon by millions of people seeking market-reflective valuations for new and used vehicles. The company also supplies content for the auto sections of NYTimes.com, AOL, CNN.com and About.com; provides weekly data to Automotive News; and delivers monthly data reports to Wall Street analysts. In addition, Edmunds.com publishes Inside Line (), a free high-speed online magazine for auto enthusiasts, and CarSpace (www.carspace.com), an automotive lifestyle social networking Web site for anyone with an interest in automobiles. Edmunds.com was named "Best Car Research Site" by Forbes ASAP, has been selected by consumers as the "Most Useful Web Site" according to every J.D. Power and Associates New Autoshopper.com StudySM, was ranked first in the Survey of Car-Shopping Web Sites by The Wall Street Journal and was rated number one in Keynote's study of third-party automotive web sites. The company is headquartered in Santa Monica, California, and maintains a satellite office in suburban Detroit.

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