Edmunds.com Adopts New Online Chat Feature to Connect Car Shoppers and Dealers

Edmunds.com Adopts New Online Chat Feature to Connect Car Shoppers and Dealers

Edmunds.com Adopts New Online Chat Feature to Connect Car Shoppers and Dealers

SANTA MONICA, Calif. — April 16, 2012 — A new chat feature that makes it quick and easy for car shoppers to interact with participating dealerships is now available on Edmunds.com, the premier online resource for automotive information. The feature allows consumers to connect immediately with dealers to ask specific questions about inventory, pricing and other important facts about their next new or used vehicle. The new chat capability is powered by Contact At Once!, the market-leading automotive chat solution used by over 10,000 dealers.

"Online interaction is an important element to any car shopper's research and live chat only enhances that experience," explained Donna Sechrist, Sr. VP for Dealer Initiatives at Edmunds.com. "Chat capabilities offer Edmunds.com users an immediate, real-time response to their questions that a traditional lead form simply cannot provide. It also offers our participating dealers the opportunity to efficiently interact with the proven high quality of buyers that only Edmunds.com can deliver."

Over 1300 new car and used car dealers nationwide are already available to interact with Edmunds.com users right now. Consumers can search for and connect with dealers in their area by visiting Edmunds.com's Car Dealer Reviews page.

Live chat capabilities are available for free to dealers as part of Edmunds.com's Premier Dealer Program. Dealers can learn more about the program through Edmunds.com's Dealer Center, or by contacting an Edmunds.com representative today at 1-855-EDMUNDS.

Consumers looking for answers to general car questions can find help at EdmundsLive! On Twitter, on Edmunds.com's Answers Page, and in Edmunds.com's car forums.

About Edmunds (http://www.edmunds.com/help/about/index.html)

Edmunds.com, the premier online resource for automotive information, launched in 1995 as the first automotive information Web site. Its acclaimed mobile site, Edmunds.com Android App and five-star Edmunds iPhone and iPad apps make car pricing and other research tools available for car shoppers at dealerships and on the go. Its automotive enthusiast web site, InsideLine.com, is the most-read car publication of its kind. Its highly regarded mobile site and iPhone app features the wireless Web's most comprehensive gallery of automotive photos and videos. Edmunds is headquartered in Santa Monica, California, and maintains a satellite office in suburban Detroit. Follow Edmunds.com on Twitter@edmunds and fan Edmunds.com on Facebook.

About Contact At Once!

Contact At Once! is the leading automotive chat software provider and operator of the industry's only dealer chat network connecting more than 9,000 auto dealers with the websites car shoppers visit most often. Adding Contact At Once! dealer chat software to a website typically increases a dealership's sales conversations by at least 25 percent. Named to the Inc. 500 as one of America's fastest growing businesses, Contact At Once! is headquartered in Atlanta, Georgia. For more information about the company's auto dealer chat product, please visit www.autodealerchat.com.

Leave a Comment

Media Contacts

Nicole Carriere
Public Relations Director
770.547.7950 m

Leah Polk
Senior Public Relations Manager, Product
202.213.4464 m | 310.309.6114 o

Talia James
Public Relations Manager
310.309.6336 o

General Inquiries
310.309.4900 o