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Consumer Reviews for the Ram 3500
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WHAT A LET DOWN
Manke Trucking, 06/29/2022
2021 Ram 3500 Tradesman 2dr Regular Cab 4WD LB (6.4L 8cyl 8A)
I purchased a new 3500 work truck with the Cummins diesel. 15,700 miles in and an injector goes out. OK not a huge deal its under warrantee. Well of course the part is back ordered and not sure when it will arrive. Around 45 days later they get the part and "fix the truck". I drove 2 blocks and the exact same code and engine light is back on. I had just gotten in the Freeway so I exited … the 1st exit (3/4 mile) and heading back to the dealer. Truck dies in the intersection, starts back up, drive 2 blocks and it dies again, a total of 5 times. Finally pull back into dealer and of course died as i entered the driveway. They proceed to tell me it is nothing they did, but it must be the fuel pump, but before they can work on that the "STAR" engineers need them to change the fuel filters, of course they did not have so I i had to run them down. Not the fuel filters but they needed to run more test according to "STAR" . 20 days later I get the call they think if is the fuel pump and they will change it when it gets off back order. When they received the fuel pump the dealer proceeds to tell me they do not have the tool to change it and they are trying to barrow one from another dealer. I had already opened a claim with the US Customer Service Department and was told i would receive my payments back for the time the truck was down. Bottom line 5 plus month later i get the call my truck is ready. I arrive at the dealer only to receive a bill for $195.00 to change fuel filters claiming that is not under warrantee. WTF! 5 month without my work truck, no loaner, no sorry, just you owe us. Finally ready to "Close My Claim" at their request and the tell me they can only give me 2 payments back. I have owned vehicles from DCJR for over 40 years and they have lost my business, not because of the break down, but their lack of performance from the Corporate offices down to the Dealer. I would guess besides my $3,500.00 in payments I lost 10's of thousands in work. We use this truck with a small trailer to haul small loads in the L.A. area.
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