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Consumer Reviews for the Ram 2500
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Expensive truck cheap customer service
Justin , 05/13/2021
2020 Ram 2500 Tradesman 4dr Crew Cab SB (6.4L 8cyl 8A)
I bought a brand new 2020 Ram with the 6.7 diesel. The truck ran great for the first 9,000 miles. Then I noticed a noise in the drivetrain when going from drive to coast. I took the truck to the dealership and they couldn’t find anything wrong. By the time the truck had 15,000 miles on it there was a noise all the time. I went back to the dealership and this time they agreed there was a … problem. First they replaced the transfer case, that didn’t fix it. Next they re-flashed the computer, that didn’t fix it. Now they have the transmission out of the truck. The truck has been down for 40 days so far and they have no idea when it will be fixed. I contacted Ram customer care, complete waste of my time. Ram customer care is telling me 6-8 weeks before they will do anything about it. So much for customer service. Currently 4 of the 5 vehicles sitting in my driveway are Chrysler products. This is the last Chrysler product I will ever buy. The quality is absolutely terrible and the customer service from Ram is even worse.
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