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Consumer Reviews for the Toyota Grand Highlander
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Never again
(ex)Loyal Toyota lover , 06/27/2024
2024 Toyota Grand Highlander Limited 4dr SUV AWD (2.4L 4cyl Turbo 8A)
We (collectively as a family including my parents) have owned over 30 Toyotas in our life. We have loved everyone of them except this one. We made the HUGE mistake of being the first in NM to grab one right as it came off the finish line last June. Within a month we started having issues with the head unit. We took it in 3 times. They " reset or updated", it and then told us that … there had to be 3000 complaints about the same issue before they could do any more OR it had to duplicate the issue for them. ( We had videos each time on the first three visits). 23 videos later ( one which lasted 17 minutes) we took it back in and told them to keep it and drive it as long as they had to , to reduplicate the issue as it was happening several times a week. ( Navigation would not work, and the rearview camara would pop on while driving down the road- super distractive when you have this massive screen next to your driving wheel. wheel). Anyhow miraculously the car acted up for them and ta dah.... the head unit. The same thing we had told them from the first visit. Fast forward 6 weeks. The part was on back order. ( keep in mind there was supposedly no one else having these issues.). Car goes back to the shop two weeks ago, only to have the WRONG head unit. Promised they found one in Phoenix and issue would be fixed the following morning. Here we sit......... ( did I mention we have been waiting on a part that is only a six hour drive from us for 6 days???). I am to take back my rental tomorrow, because now they have no idea when the part will be in. I have never been SO disgusted with a dealership over a car as I am right now. I seriously want out of this car BAD but I only have about 8,000 in equity which is not sufficient to find another large SUV I can afford.
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