New Subaru Crosstrek for Sale in Clarkston, MI
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Consumer Reviews for the Subaru Crosstrek
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3 Months Old. Major Repair Needed
TPTaylor, 07/29/2023
2024 Subaru Crosstrek Premium 4dr SUV AWD (2.0L 4cyl CVT)
I bought a new 2024 Crosstrek Premium from Subaru of Kennesaw 3 months ago. The new Crosstrek is roomier than most vehicles at that price point and had plenty of cargo space to hold the luggage of a family of 4 on a weekend trip. Fuel economy averaged a little over 28 mpg. The ride was smooth and the handling more like a sedan than an SUV. Those were the high points. As far as the lows, … the acceleration has been described as “pokey” and that’s accurate. Accelerating onto a busy interstate leaves you feeling like the engine is trying to catch up. Interesting enough, there are no issues with the acceleration when resuming the cruise control set speed. It seems the Crosstrek responds much better to the computer than to the gas pedal. The computer is the MAJOR problem with this vehicle. After almost 3 months of driving it the “infotainment” or “head unit” system died; and when I say died, I mean that it has to be replaced with at least a one month wait time for a replacement part. The car can be driven without this part, but it disabled all of the safety and security features except for the locks and all A/C, phone, radio and anything else accessed by that system is gone. And here’s where insult was added to injury. I suggested that since the car was only 3 months old and already needing the equivalent of an auto brain transplant that the dealership allow me to have a different vehicle. They referred me to Subaru Corporate and the Customer Advocacy Team. What I experience with that department was the opposite of customer advocacy. Their representative said they didn’t replace cars due to a “broken radio” which is a little like calling my iPhone a fancy calculator. When I tried to ask for his manager, he gave me the old “I am the manager” routine and when I asked to speak to “someone above him” he informed me there was no one above him and directed me back to the dealership because “they should stand behind the cars they sell.” Apparently Subaru does not. Now I’m in limbo as the dealership and Subaru attempt determine who should do what in this situation. This is not my first Subaru and until this issue I was happy with the Crosstrek. Now, I can’t see myself buying another. It’s one thing to say you stand behind your vehicles and another to actually do it. I also have serious concerns about the 2024 Crosstrek given this completely unexplained malfunction so early into the life of the vehicle. I’ll be interested to see if this happens with others.
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