Skip to FiltersReport abuse
1,151 listings
Showing 1,156 - 1,155 out of 1,151 listings
Consumer Reviews for the Jeep Wrangler
Read recent reviews for the Jeep Wrangler
Non existing customer service
Milutin Smitran, 02/01/2024
2024 Jeep Wrangler Willys 4dr SUV 4WD (3.6L 6cyl 6M)
Jeep has the worst customer service I have ever experienced. On December 4, 2023, I made a deal to purchase a brand new Wrangler Willys from a dealership even though this vehicle had some extra features that I did not initially intend to buy. One of these features was a Uconnect 4C NAV & sound group. After picking up my Jeep and driving for only for about 20 minutes, I realized that the … Navigation was not working. I did not pay much attention to this, thinking I just needed to sync it when I got home. However, after getting home and trying to sync and reset the Navigation, it still was not working. I called Jeep Chrysler customer care. The support person who answered the phone explained how to reset the Nav but their advice did not work. I was then advised to go to the nearest Jeep service. At my servicing appointment, it was determined that the entire radio unit in my Jeep was broken and had to be replaced. The Jeep dealership ordered a new radio. However, the service workers informed me that they could not complete my radio replacement without permission from Jeep customer care and that I would have to open a case regarding this. The service workers called the dealership where I purchased my Jeep. I was told over the phone that my radio was most likely wrongly installed when the vehicle was in the factory and this was not the first time this had happened. Three days later, I finally managed to get through to Jeep customer care over the phone and I received a case number. It has been a month and I still cannot reach the case manager assigned to my case using the number provided to me by Jeep customer care. I have called every day and the call always goes to voicemail. Despite leaving three messages, I have never been called back. I have even tried calling other Jeep departments who have tried to connect me to my case manager with no luck. These departments have also sent emails to my case manager but I have still not received a single response. The navigation system, SOS call and road assistance in my new Jeep are completely broken, I have received no help, and I still have no idea what is happening with my case. This is unacceptable.
I am extremely disappointed in the horrendous customer service I have received. I paid for a brand new Jeep and paid more for its extra features, including the Uconnect 4C NAV & sound group. It is this feature that is not working, so I pretty much spent money for nothing. I was so excited about having a Jeep but now this became just a huge headache. Jeep has not taken any action to replace the faulty radio and their customer service exists only on paper. It seems that Jeep and Stellantis unfortunately just care about taking all your money without providing the quality service they claim to offer.
I hope my story can help other potential customers think twice before purchasing a Jeep.
Filters
Skip to Results