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Consumer Reviews for the Mercedes-Benz GLC-Class

Read recent reviews for the Mercedes-Benz GLC-Class
Overall Consumer Rating
3.9 out of 5 stars39 Reviews
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1 out of 5 stars

Buyer Beware

Tammy, 03/01/2021
2019 Mercedes-Benz GLC-Class GLC 300 4dr SUV (2.0L 4cyl Turbo 9A)
Bought a 2019 brand new. The vehicle currently has less than 20000 miles on it. I have had more problems and it’s been in the repair shop more than any vehicle I’ve ever owned all of them combined, and I’ve owned vehicles for 28+ years. My experience with Mercedes customer care has been horrible!!I have repeatedly asked Mercedes to stand behind their product and they refuse to do so. The … vehicle stalled out on a busy street at 10000 miles and had to be towed. I had vehicles flying by me blowing their horns at me because I couldn’t move. Supposedly it was a sensor issue. 2 different times the vehicle would not accelerate. It felt like the transmission was slipping. One of those times I was on an interstate had a vehicle flashing their lights at me to get over and I couldn’t because there was a vehicle beside me. The first time it done that supposedly the transmission fluid was low and it had came that way from the factory??? Problem with that theory was the 1st maintenance had already been done. Weren’t they supposed to check the fluids at maintenance? Now the theory is it’s the accelerator pedal because it’s electronically controlled. Not to mention I’ve also had issues with the back up camera, but this vehicle according to Mercedes is perfectly safe to be on the road???? REALLY MERCEDES????? Obviously you don’t value your customers’ lives nor the safety or quality of your vehicles. 3 times the vehicle has malfunctioned in way that could have put me in an extremely dangerous situation and I could’ve been killed. If you valued the consumer, their safety, and the quality of your product you would do the RIGHT thing and take this vehicle back! Evidently the persons in charge of making these decisions are NARCISSISTS and only care about padding their wallets !!!!!!!!!!!!!!!!!!!!!!!!!!!!NEWSFLASH IT’S A LEMON!!!!!!!!!!!!!!!!!!!! Sorry but this time there isn’t any turning it into lemonade until you MERCEDES will take back your product!!!!!!!!
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