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Consumer Reviews for the Mercedes-Benz E-Class

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3 out of 5 stars

Caution for Older Buyers

Grumpy Old Man, 04/19/2023
2022 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
UPDATE: I got rid of this car after about seven months. The technology was just too much a pain in the neck. Far too many functions are controlled by either the touch screen or touch buttons on the steering wheel. The Hot Spot Drive internet connection never worked properly...and Hot Spot convinced me the problem was with the car, not their network. Mercedes was either unhelpful or … downright unresponsive in dealing with this issue. I finally asked myself why should I continue to own a rapidly depreciating asset that gave me far more frustration than pleasure. I gladly sold it back to another Mercedes dealer...substantial loss, of course, but better than had I grtted my teeth with it for another year or two. I replaced it with a 2013 W221, the S550, for half the price. And it's easily twice the car. All real steering wheel buttons, no touch buttons. No annoying touch screen. The car's ride, handling, and power are all superb. Now...here's my earlier review of the miserable 2022 E450: The superlatives about the car's ride, handling, power train, and overall quality are spot on. Nothing new to add. But the technology (MBUX etc) presents a very, very steep learning curve for those who are not really comfortable with touch screens et all, primarily older people, I suspect. Despite careful study, I haven't been able to figure out the navigation system or the voice commands. Sometimes stuff works and sometimes it doesn't. The owners manual is all but worthless...full of what are probably government-mandated warnings and cautions...but very light on specific operating instructions for these complex systems. So if you're an older buyer and want a magnificent driving, riding, handling car that is beautifully designed and built...go ahead...have kind of a final blowout automotive fling ...but expect a lot of frustration and annoyance with the touch screens, touch pads, fussy steering wheel buttons, etc. Maybe I should go back to a W126 diesel! Or...forget about the technology and just enjoy driving the car. Mercedes pretty much dumped the telematic features on my 2016 W212...so in five or six years they'll probably drop the MBUX system in favor of something better. My W212 still ran like a top, however, so the new W213 probalby will too.
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