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Consumer Reviews for the Mercedes-Benz E-Class
Read recent reviews for the Mercedes-Benz E-Class
Love it, but have some concerns
EN, 07/30/2020
2020 Mercedes-Benz E-Class E 350 4MATIC 4dr Sedan AWD (2.0L 4cyl Turbo 9A)
This beautiful car was delivered to me directly from Germany. Brand new from the factory. Ordered it loaded with options; all leather interior, wood and leather steering wheel, ventilated seats, Burmester sound system etc. The first thing that was pointed out to me by the dealership was the scratch on the hood. Yes, there was a scratch that happened during shipping. I wasn't pleased … but of course they're going to fix it.
Upon arriving at home with the new car I noticed that the driver's seat did not move back and the seatback actually pushed me forward into the steering wheel when I turned the car off. I was shocked when this happened, as the seatback angle was quite extremely angled toward the wheel. I worked with the "easy enter/exit" settings to no avail. This thing was malfunctioning no matter what I did. The car has been to the dealership twice for this problem and it is STILL not fixed. I finally gave up and turned off the enter/exit function. So now I have to manually slide the seat back when getting in and out of the car. The seat memory function seems to be working now although it was initially hit and miss.
Despite the glitches in this new car, I think it's beautiful and I love almost everything else about it. I am still hoping that a solution will be found for this annoying problem.
Having driven a Lexus for 7 years prior to the Mercedes, I was used to reliability and perfection. Never expected a new car, especially a Mercedes, to have problems like this.
On the positive side, the car is quiet and luxurious on the inside with user friendly technology.
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