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65 listings
    • 44,372 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 39 City / 35 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from AL to OK*
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    • Third-row seating
    Close

    Located in Hoover, AL / 591 miles away from Shawnee, OK

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    37 Combined MPG (39 City/35 Highway)

    Listing Information:

    VIN: KNDRH4LG4N5069395
    Stock: 26791212
    Certified Pre-Owned: No

  • New Listing
    • 54,085 miles
    • No accidents, 1 owner, corporate fleet vehicle
    • 6 Seats, 39 City / 35 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from TX to OK*
    • Back-up camera
    • Bluetooth
    • Navigation
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in San Antonio, TX / 407 miles away from Shawnee, OK

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    37 Combined MPG (39 City/35 Highway)

    Listing Information:

    VIN: KNDRH4LG5N5076727
    Stock: 27176361
    Certified Pre-Owned: No

  • New Listing
    • 20,173 miles
    • 6 Seats, 39 City / 35 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from NC to OK*
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    • Third-row seating
    Close

    Located in Raleigh, NC / 1,031 miles away from Shawnee, OK

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary Unavailable.

    Features and Specs:

    37 Combined MPG (39 City/35 Highway)

    Listing Information:

    VIN: KNDRH4LG9N5069411
    Stock: 27446100
    Certified Pre-Owned: No

  • New Listing
    • 34,304 miles
    • 6 Seats, 36 City / 33 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from ME to OK*
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Sunroof/Moonroof
    Close

    Located in South Portland, ME / 1,522 miles away from Shawnee, OK

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary Unavailable.

    Features and Specs:

    35 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG9N5082871
    Stock: 26651789
    Certified Pre-Owned: No

  • $27,936
    great price
    $2,869 below market
    • 45,183 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • Seth Wadley Auto Connection Pauls Valley (44 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    Close

    Located in Pauls Valley, OK / 44 miles away from Shawnee, OK

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG0P5223975
    Stock: RA130
    Certified Pre-Owned: No
    Listed since: 04-06-2025

    • 75,340 miles
    • No accidents, 1 owner, corporate fleet vehicle
    • 6 Seats, 36 City / 33 Hwy MPG
    • Lewisville Volkswagen (157 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Sunroof/Moonroof
    Close

    Located in Lewisville, TX / 157 miles away from Shawnee, OK

    CARFAX One-Owner. 1.6L I4 DGI Hybrid Turbocharged DOHC 16V LEV3-ULEV70, 3rd row seats: split-bench, 4-Wheel Disc Brakes, 6 Speakers, ABS brakes, Air C...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG4P5188597
    Stock: 188597
    Certified Pre-Owned: No
    Listed since: 08-09-2024

    • 46,394 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 39 City / 35 Hwy MPG
    • Clay Cooley Hyundai of Mesquite (172 mi away)
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    • Third-row seating
    Close

    Located in Mesquite, TX / 172 miles away from Shawnee, OK

    ** Alloy Wheels / Premium Wheels, ** Apple CarPlay / Android Auto, ** Backup Camera / Parking Sensors, ** Bluetooth, Hands-Free, ** Brake Assist, ** C...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    37 Combined MPG (39 City/35 Highway)

    Listing Information:

    VIN: KNDRH4LG8P5229071
    Stock: P5229071
    Certified Pre-Owned: No
    Listed since: 01-11-2025

  • $33,990
    good price
    $3,129 below market
    • 20,631 miles
    • 1 accident, 1 owner, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • Driveway (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Sunroof/Moonroof
    Close

    Located in Bend, OR / 1,424 miles away from Shawnee, OK

    CarFax 1-Owner,Rare Find,Green Vehicle,3rd Row Seat,Apple CarPlay,Back-Up Camera,Blind Spot Monitor,Bluetooth,Brake Assist,Entertainment System,Hands-...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: No

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRKDLG2P5188129
    Stock: PF188129G
    Certified Pre-Owned: No

  • $31,962
    fair price
    $944 below market
    • 23,801 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • Driveway (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    Close

    Located in Klamath Falls, OR / 1,410 miles away from Shawnee, OK

    CarFax No Accidents Reported,CarFax 1-Owner,Rare Find,Green Vehicle,3rd Row Seat,Apple CarPlay,Back-Up Camera,Blind Spot Monitor,Bluetooth,Brake Assis...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG9P5204955
    Stock: P5204955AP
    Certified Pre-Owned: No

  • Price Drop
    $29,600
    good price
    $1,673 below market
    • 42,836 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • Crain Kia of Bentonville (169 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    Close

    Located in Bentonville, AR / 169 miles away from Shawnee, OK

    HYBRID!AWDCARFAX ONE OWNERKIA CERTIFIED PRE OWNEDCRecent Arrival!One Owner, 1.6L I4 DGI Hybrid Turbocharged DOHC 16V LEV3-ULEV70, 3rd row seats: split...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG2P5181230
    Stock: 5KF7112A
    Certified Pre-Owned: Yes
    Listed since: 05-18-2025

  • $30,695
    fair price
    $453 below market
    • 37,008 miles
    • No accidents, 2 owners, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • Driveway (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    Close

    Located in Idaho Falls, ID / 991 miles away from Shawnee, OK

    CarFax No Accidents Reported,High Demand,Rare Find,Green Vehicle,3rd Row Seat,Apple CarPlay,Back-Up Camera,Blind Spot Monitor,Bluetooth,Brake Assist,H...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG3P5193807
    Stock: 6088A
    Certified Pre-Owned: No

  • New Listing
    $33,998
    fair price
    $278 above market
    • 12,338 miles
    • No accidents, 1 owner, corporate fleet vehicle
    • 6 Seats, 36 City / 33 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from IA to OK*
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    Close

    Located in Urbandale, IA / 468 miles away from Shawnee, OK

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: No

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG9P5222257
    Stock: 27255809
    Certified Pre-Owned: No

  • Price Drop
    $29,924
    fair price
    $652 below market
    • 48,029 miles
    • No accidents, 2 owners, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • Midtown Kia (78 mi away)
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Sunroof/Moonroof
    Close

    Located in Tulsa, OK / 78 miles away from Shawnee, OK

    2023 Kia Sorento Hybrid EX 4D Sport Utility Silky Silver 1.6L I4 DGI Hybrid Turbocharged DOHC 16V LEV3-ULEV70 6-Speed Automatic AWD 1.6L I4 DGI Hybrid...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLGXP5129005
    Stock: 16374A
    Certified Pre-Owned: No
    Listed since: 05-24-2025

  • Photos not available
    $22,997
    fair price
    $244 below market
    • 76,084 miles
    • No accidents, personal use only
    • 6 Seats, 39 City / 35 Hwy MPG
    • Roper Kia (184 mi away)
    • Back-up camera
    • Bluetooth
    • Sunroof/Moonroof
    • Keyless Entry/Start
    • Third-row seating
    Close

    Located in Joplin, MO / 184 miles away from Shawnee, OK

    SUV car_truckThis 2021 Kia Sorento Hybrid EX, has a Steel Gray exterior and a Black interior color with 76084 miles. WHY THIS VEHICLE?Important Packag...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    37 Combined MPG (39 City/35 Highway)

    Listing Information:

    VIN: KNDRH4LG9M5045012
    Stock: K8515771
    Certified Pre-Owned: No
    Listed since: 05-18-2025

  • Price Drop
    $35,189
    fair price
    $821 above market
    • 27,516 miles
    • No accidents, 2 owners, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • Crain Hyundai of Bentonville (169 mi away)
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Keyless Entry/Start
    Close

    Located in Bentonville, AR / 169 miles away from Shawnee, OK

    2023 Kia Sorento Hybrid AWD 1.6L I4 DGI Hybrid Turbocharged DOHC 16V LEV3-ULEV70 6-Speed Automatic 1.6L I4 DGI Hybrid Turbocharged DOHC 16V LEV3-ULEV7...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRKDLG9P5225502
    Stock: 5HB8837B
    Certified Pre-Owned: No
    Listed since: 05-19-2025

  • New Listing
    • 48,300 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 39 City / 35 Hwy MPG
    • Prosper Ford (144 mi away)
    • Back-up camera
    • Bluetooth
    • Keyless Entry/Start
    • Third-row seating
    • Upgraded Headlights
    Close

    Located in Prosper, TX / 144 miles away from Shawnee, OK

    This vehicle won't be on the lot long! A great vehicle and a great value! A turbocharger is also included as an economical means of increasing perform...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    37 Combined MPG (39 City/35 Highway)

    Listing Information:

    VIN: KNDRG4LG4M5060908
    Stock: M5060908
    Certified Pre-Owned: No
    Listed since: 05-30-2025

    • 1,413 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 36 City / 36 Hwy MPG
    • Moritz Kia Alliance (165 mi away)
    • Back-up camera
    • Bluetooth
    • Navigation
    • Sunroof/Moonroof
    • Keyless Entry/Start
    Close

    Located in Fort Worth, TX / 165 miles away from Shawnee, OK

    The Moritz Promise LIMITED LIFETIME POWERTRAIN PROTECTION Plan See dealer for details, Sunroof, Power Lift Gate, Backup Camera, Remote Start, Cruise C...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    36 Combined MPG (36 City/36 Highway)

    Listing Information:

    VIN: KNDRH4JG5S5340706
    Stock: R4567
    Certified Pre-Owned: Yes
    Listed since: 05-05-2025

  • New Listing
    $33,590
    fair price
    $474 above market
    • 9,083 miles
    • No accidents, 1 owner, personal use
    • 6 Seats, 36 City / 33 Hwy MPG
    • Carvana (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    Close

    Located in Tampa, FL / 989 miles away from Shawnee, OK

    At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG9P5224350
    Stock: 2003495139
    Certified Pre-Owned: No
    Listed since: 03-07-2025

  • New Listing
    • 9,464 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from VA to OK*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Keyless Entry/Start
    Close

    Located in Midlothian, VA / 1,082 miles away from Shawnee, OK

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRKDLG7P5220685
    Stock: 26560238
    Certified Pre-Owned: No

  • New Listing
    • 18,910 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • CarMax (In-stock online)
    • Transfer available from VA to OK*
    • AWD/4WD
    • Back-up camera
    • Bluetooth
    • Navigation
    • Keyless Entry/Start
    Close

    Located in Virginia Beach, VA / 1,165 miles away from Shawnee, OK

    CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRHDLG9P5182116
    Stock: 26881675
    Certified Pre-Owned: No

  • New Listing
    • 22,733 miles
    • No accidents, 1 owner, personal use only
    • 6 Seats, 36 City / 33 Hwy MPG
    • Carvana (In-stock online)
    • Home delivery*
    • AWD/4WD
    • Bluetooth
    • Navigation
    • Leather Seats
    • Keyless Entry/Start
    Close

    Located in Salt Lake City, UT / 894 miles away from Shawnee, OK

    At Carvana, we go miles beyond the extra mile. That's why we provide you with a convenient, fast, and hassle-free car buying experience that puts you ...

    AutoCheck Vehicle History Summary

    Accident Free Vehicle: Yes

    Personal Use Only: Yes

    History Provider: AutoCheck

    Title Details: Clean Title

    Salvage Vehicle: No

    Frame Damage: No

    Theft History: No

    Lemon Status: No

    Free History Report: No

    Features and Specs:

    34 Combined MPG (36 City/33 Highway)

    Listing Information:

    VIN: KNDRKDLG9P5160148
    Stock: 2003741475
    Certified Pre-Owned: No
    Listed since: 05-30-2025

Showing 22 - 42 out of 65 listings

Consumer Reviews for the Kia Sorento Hybrid

Read recent reviews for the Kia Sorento Hybrid
Overall Consumer Rating
3.8 out of 5 stars13 Reviews
Write a vehicle reviewSee all 13 reviews
  • 5 star
    (38%)
  • 4 star
    (38%)
  • 3 star
    (0%)
  • 2 star
    (8%)
  • 1 star
    (15%)
4 out of 5 stars

Like The Car, But Be Warned

James S., 11/30/2022
2022 Kia Sorento Hybrid S 4dr SUV (1.6L 4cyl Turbo gas/electric hybrid 6A)
I had driven a Hyundai Sonata hybrid for many years and loved the car. My wife was the pleased owner of a Kia, so when I saw a 2022 Sorento hybrid become available at a relatively good price, I decided to make the switch from my Sonata. The Sorento hybrid is an impressive vehicle. Despite the reports from some owners of disappointing fuel economy, I have been getting 40 MPG. … Amazingly enough, that is even better than the mileage my Sorento hybrid had afforded, despite the Sorento being a larger vehicle. The gas station trips will be few and far between. The Sorento is also equipped with numerous interesting technological features. There are even two levels of lane-assist driving. Not something that I have elected to use, but it might come in handy for those wishing to take a cat nap while driving. I am pleased with the ride quality, and the six passenger seating comes in handy with the grandkids (though I would have preferred seven passenger bench seating). Now for the caveat. On my fifth day of ownership, I repeatedly tried to start the car without success. The interior lights worked, but the car was otherwise as dead as a doornail. I wound up contacting the Kia road service that was part of the warranty, fearing wisely that the car might ultimately have to be towed all the way to a Kia dealership. After the usual two hour wait, a tow truck did arrive. The driver tried, also without success, to jump start the car, then tried to shift the car to neutral so that it could be towed in the normal fashion. That brings us to the first major issue. The car was designed with an unusual rotary shift dial on the center console. Without power, there is no way to shift the car to neutral. Normally, such a vehicle will also be equipped with a "shift lock release" somewhere on the console or dash to compensate for this and to allow an emergency shift to neutral. But as far as anyone can tell (and that includes the local Kia dealers and the national Kia road service personnel), this car lacks that feature. That is a very fundamental design problem. To return to the narrative, the first tow driver departed and informed me that he had called for a second truck to come out. Well, after waiting another two hours, that second driver appeared and simply went through the same futile motions. I was then promised a third truck that would be properly equipped to deal with the issue. That truck did not arrive until late the following morning. The driver had to employ a wheel lift and dollies to transport the car to the dealership. Needless to say, most tow trucks do not come equipped with these mechanisms. The bottom line is that it was almost 24 hours before the car was to get to the Kia service center. But that was just the start of the odyssey. The dealership was initially unable to figure out the source of the problem. They admitted that the hybrid was so new that they were not really familiar with the technology of the vehicle. They had to coordinate for several days with engineers at Kia central headquarters before diagnosing the issue as a defective starter button. So that should be quickly rectifiable, right? Wrong. I was told that it would take around 5 business days to get a new switch! That is a clear indication that certain essential parts for this car are not being stocked regionally. But even so, one would think that the equipment would be sent for overnight delivery as a simple courtesy for Kia customers. Well, apparently not. As it turned out, it took nine days for the item to arrive. In total, I was without the Sorento for a couple of days short of three weeks. The one saving grace is that after about a week without the vehicle, the dealership provided a rental car through Enterprise. Without that, I would have been beside myself. Was this untoward experience an extraordinary occurrence? Probably. As I mentioned, I am otherwise impressed with the vehicle. But potential buyers should at least be aware of the issues I encountered.
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