Carr Vancouver Buick GMC
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Dealership Service Review
service Rating
Not the best experience
Written byon 03/20/2025
updated 03/27/2025
The service agent seemed like he didn’t want to be bothered, he said an all point inspection would take 4 hours but was only there an hour for a recall and inspection. This was my first time at the dealership and it was not a welcoming or pleasant experience. I was having my vehicle inspection done so I can bring it back for service and build my service since recently moving here but I will find another dealership. Customer service goes a long way and this just lacked.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Carr Buick GMC Vancouver on 03/27/2025
Dealer Response
Thank you for sharing your experience with us. We understand how important a welcoming atmosphere and clear communication are, especially during your first visit to Carr Buick GMC Vancouver. Your feedback about the service you received is important, and we appreciate you bringing it to our attention. We would like the opportunity to address your concerns directly and work towards a better resolution. Please feel free to contact us so we can assist you further. Thank you again for your feedback.
Sincerely,
The Team at Carr Buick GMC Vancouver
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