Land Rover Spokane
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Dealership Service Review
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16 k service and warranty clear bra 2nd time
Written byon 03/28/2021
We live in Missoula MT 200 miles from Spokane- 1-called to verify service needed on Velar 16k service and schedule clear bee replacement-( to cure bra must sit overnight in warm shop) arrived Sunday night for Monday 9am appointment- Am informed the updated service mileage is 21k - I asked why that wasn’t picked up when Vin was entered - 2nd the clear bra warranty need approved - could take 3 days- -Bra installer wasn’t available until Tuesday -would available for pick up Wednesday - Auto Nation would Comp 1 night Hotel - We spent 3 nights and lost and extra day of work because of poor leadership and accountability in Service- And COVID had NOTHING to do with it! No reimbursement yet!! [contact info removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Denver Ray on 04/01/2021
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 590-0754 to discuss what we can do to help. Take care!
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