AutoNation Chevrolet Spokane Valley
Dealership Service Review
While staying in Spokane, WA going through chemo and radiation for cancer, my car started making a strange noise, and I was due to drive back home in three days, 100 miles north of Spokane. I called my husband who was at home and told him I didn't want to take a chance on driving the car that far without getting it looked at. He said to go on line and look for a Chevy dealership near my hotel. As it turned out, Autonation Chevrolet was just a few miles away. I called the service department, and they said to bring the car in, and they'd get right on it. I explained that I had cancer treatments every day, and that I'd need a loaner car until mine was fixed. They said no problem. When I arrived, the head of the Service Department met with me and had someone take my car out and checked out all the noises. He then gave me a complete breakdown of everything that was wrong. Although the car has low mileage, it is 10 years old, and everything wrong was just due to being 10 years old. I was given the choice of which items to fix, but I chose all of them. Rob then got me set up with a nice loaner so I could make all my appointments at the clinic, and said they would call me the next day when the car was done. Several of the parts had to be ordered. At 10 the next morning, I got a call from Rob, and my car was done! I was elated! When I got there, the car was even washed and vacuumed! Wow, I was so happy! I could not have been cared for better, which meant a lot to me with as bad as I was feeling from the chemo! I will be forever grateful to Autonation!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes