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AutoNation Chevrolet Spokane Valley


8500 E Sprague Ave, Spokane Valley, WA 99212 (map)
Today 9:00 AM - 8:00 PM
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Yes (16) No (5)
Service Rating
Recommend:
Yes (21) No (2)
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Dealership Service Review

4 out of 5 starsservice Rating
Passenger airbag recall service needed, "customer requested inspection"
Written by ScotB+Tahoe on 04/07/2023

I called and scheduled the recall service for passenger airbag in our Tahoe. I received email confirmation of appointment as expected. A day or two later, I received another email confirming appt, but this one had another service listed, "customer requested multipoint inspection". I expect a service department to do an inspection when they have a vehicle in for service, but I don't expect nor accept the outright lie of saying it was "customer requested".

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Piper Yost on 04/12/2023
Dealer Response
Thank you for taking the time to share your feedback with us. Please call our General Manager at (509) 590-4294 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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