AutoNation Chevrolet Spokane Valley
Dealership Service Review
I brought my car into the dealership for a power steering and Stablitrak problem that kept showing up on my dashboard. I was told that the power steering wasn't a problem that needed to be serviced according to the diagnostic that was ran. So the alternator was replaced as well as the fuel injection pump. I asked for an invoice to be sent to me weeks prior to picking up my car (even emailing the GM) and never received it no matter how many times I asked. I finally went to pick up my car (mind you no one even showed me where my car was located so I had to walk around and find it myself) and the next day I go to leave for work, my car dies on me not wanting to start again whatsoever with the same exact alerts on my dash about servicing the power steering. I was then told it "sounded like a manufacturer malfunction with the alternator which rarely happens." Having paid almost $1800 to get my car back with the same problems that I brought it in for is crazy. As a single mom coming up with that kind of money was difficult. Having my car is very important and now I am again without my car for who knows how long. I would much rather have taken it to Camp Chevrolet or a local shop had I known this was going to happen. After this whole experience I will definitely be taking my car elsewhere to get serviced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes