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AutoNation Chevrolet Spokane Valley


8500 E Sprague Ave, Spokane Valley, WA 99212 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (16) No (5)
Service Rating
Recommend:
Yes (21) No (2)
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Dealership Service Review

2 out of 5 starsservice Rating
Consider going elsewhere
Written by LaRona69 on 02/16/2023

I brought my car into the dealership for a power steering and Stablitrak problem that kept showing up on my dashboard. I was told that the power steering wasn't a problem that needed to be serviced according to the diagnostic that was ran. So the alternator was replaced as well as the fuel injection pump. I asked for an invoice to be sent to me weeks prior to picking up my car (even emailing the GM) and never received it no matter how many times I asked. I finally went to pick up my car (mind you no one even showed me where my car was located so I had to walk around and find it myself) and the next day I go to leave for work, my car dies on me not wanting to start again whatsoever with the same exact alerts on my dash about servicing the power steering. I was then told it "sounded like a manufacturer malfunction with the alternator which rarely happens." Having paid almost $1800 to get my car back with the same problems that I brought it in for is crazy. As a single mom coming up with that kind of money was difficult. Having my car is very important and now I am again without my car for who knows how long. I would much rather have taken it to Camp Chevrolet or a local shop had I known this was going to happen. After this whole experience I will definitely be taking my car elsewhere to get serviced.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Neil Snied on 02/19/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (509) 590-4294 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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