AutoNation Chevrolet Spokane Valley
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Written by 12/30/2018
onOur salesman was terrific and I wouldn't mind dealing with him again. I can't say much for the financing dept. After I was told that I was approved and drove the car out of the lot, they called a few days later and gave me a song and dance about the financing company wanting more money, like 2000 dollars more down. They went directly into asking me how much more I can put down. My take on this issue was that the person that dealt with the financing part of the deal probably screwed up and tried me to make me pay for it. You don't tell a customer that they are approved then come back and ask for more money. I will never again deal with these people.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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autonation on 01/12/2019
Dealer Response
Hello, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (877) 563-4534 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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