Harris Ford Lincoln

The Harris service department is very good, as are most Ford service operations in my experience (I've been driving Fords since 1987-thinking of revisiting that decision); the people are friendly, honest, knowledgeable and helpful. The sales and business side of the organization needs work. Still trying to get a refund for extended maintenance and service plans that I didn't/don't want and didn't get - just got charged for (about $3895). I met with the F&I person (Steve Maxx) and canceled it, as he promised, but it Wells Fargo and the Harris front office didn't get the message, though the service department did - there are NO extended anythings (other than the CPO) on the car. Several lawyer friends told me that this is a not uncommon practice for car dealers - at least some. Proceed with extreme caution; do not sign or agree to anything that 'can be cancelled/fixed later'. Note that Harris and Bill Pierre are the same outfit, though several Harris salespeople will say, 'we're not like those guys'. Nice car (Fusion Titanium) though - heard the Ford will stop making it. Wonder if that goes for its exact European twin, the Mondeo, made by Ford in Germany. Car & Driver thinks the new Accord is the best ever.