Bud Clary Subaru
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Written byon 10/21/2024
A 45 minute job turned into 3 hours. Then almost 30 minutes just to get the bill correct. But not after I pointed out the that my car was done and sitting just outside. Who knows how long it was sitting out there and DONE. ? I was told I needed to replace the rear brakes pads. Never got a call back confirming the price I would have to pay for this job to be completed. Going elsewhere for a second opinion for the brakes and now new tires. I was also told the tires were in need of replacing. Wow, I just brought the car from them less than 400 miles ago AND NOW BOTH THE REAR BRAKES AND ALL TIRES will need replacing !!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Bud Clary Subaru on 10/24/2024
Dealer Response
I apologize for the inconvenience and frustration you experienced during your visit. It sounds like we fell short in communication and efficiency, which is not what we strive for. I understand your concerns about the brakes and tires, especially after such a recent purchase. Please feel free to reach out if you'd like to discuss this further or have any other questions or concerns.
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