Ford of Kirkland
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New Engine for my 2018 Turbo I3 Focus
Written byon 05/02/2019
updated 05/09/2019
Ford of Kirkland has been busy...which is good news! I had to wait 10 days to have them evaluate the oil leak in my Focus, which had all of 2500 miles on it. Turns out a blown head gasket 86'ed the engine. Ford of Kirkland was professional and quick. I think the car was out of my hands for a total of 8 or 9 days which is completely acceptable given the job. What I was surprised at was they returned the car to me unwashed and low on fuel. I get that it is a warranty repair on a lower-end model but at the very least it would have been great to get in a clean car with at least a 1/4 tank of gas. So although the repair process was great, I left thinking "how much care are they really putting into the job?"
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes