Ford of Kirkland
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Dealership Service Review
service Rating
Oil change
Written byon 03/25/2019
The oil change was completed. I was told it would take 60-90 mins. My apt was @9:30, I arrived at 9:10. My truck was not finished till after 2pm. This is not the first time that this dealership has taken much longer than expected. Trash was left inside my truck as well. They’ve checked on the list that they filled my washer fluid, for example, but it was bone dry. I use Ford for my oil changes bc I prepaid for this service when I bought the truck. Ford of Kirkland service department continues to be a disappointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes