Ford of Kirkland

I recently bought a used Honda Accord from this dealership and while I was quite happy with sales and dealmaking, I was extremely diappointed with the final delivery of the vehicle. I feel like once the deal was made, they just wanted the car off the lot as quickly as possible. The used car sales manager complained that he was already losing money on the deal and so apparently was unable to honor the committment to do a nice detail on the car. I specifically agreed to come up in price because this detail job was touted as excellent, but now feel that this was just a false promise to rook me into paying another hundred bucks for the car. I had specifically asked that the Detail tech look at three things: 1) Seatback pockets had garbage, dirt and goo in them, 2) Passenger window had a sticky smudge, & 3) rear seat cupholder folddown needed cleaning. The only one of these done well was #3. The tech did a half-hearted job cleaning out seatback pocket and on the smudge, instead of taking care or just saying there was nothing he could do, he quite obviously took a razor blade (or some other sharp scraping instrument) to the window and absolutely scratched the bejeezes out of the tint. To my mind the term "detail" means taking care to look at every doorwell, pocket, crease, the trunk, dash, etc. This wasn't done and in addition I now need the front passenger window re-tinted. Its disappointing that the detail was done poorly, but what has driven me to write this review is that rather than step up and take responsibility, the dealership is saying they won't pay to have tint on this window redone since they can't confirm they did this....so basically I've got to eat another $50-100 bucks for the damage they caused to my car. I can understand that since I drove the car off the lot before recognizing the issue was there they cannot prove they did it, but its fairly obvious. My solution to this was to call the used car Sales Manager, Erik and suggest he simply ask the detail tech how the window smudge was addressed. He stated he was too busy at the time to check but stated he would check and call me back. So, I gave him the benefit of the doubt and guess what? No call back. The delivery of the vehicle was just so poor, I'm surprised that this is what service has fallen to in these tough times. My recommendation: Go (and send your friends) somewhere else... These guys WON'T make it right... Glad to give more details: [violative content deleted]