Ford of Kirkland

This is the first review I've ever written and I've had plenty of bad experiences, but never one as bad as this. My experience first started when I decided to surprise my wife with a car. I went to the lot and found a 2002 Escort ZX2 for a pretty good price. The sales and finance department was great. They tried to make the process nice and fast so my wife wouldn't have any idea I was buying her a car. When I brought it home everything went perfect and my wife loved it. The next day everything went downhill. The next morning I noticed the emergency brake, the passenger side electric mirror was not working and it was leaking some fluid. I went back to the dealership and talked to Bruce. He was very nice and offered to have the service dept fix it free of charge, which I accepted. When I got the car back I tried out the emergency brake and it still did not work. I also received one more surprise! The Passenger side electric window no longer worked. When I confronted the Service Manager, he tried to get me to believe that it was normal for it to roll with the emergency brake on and in neutral. He even tried convincing me that the problem with the window was because it was a 2002 and they had nothing to do with it. He wouldn't even take a quick look at it and I was forced to bring it back the next day. The night before I brought it back in the car alarm started going off at random times when no one or nothing was close to it. When I went in the next morning. The Service Manager got in, tested the emergency brake, and admitted it didn't work. I ended up leaving the car there for 3 days, before it was repaired. The car still had a very minor Transmition, but since every repair seemed to take a minimum of 2+ visits, them not inspecting the repairs afterward, and the very rude Service techs. It just wasnt worth going back in. The first month of owning the car, the service dept hard it for over half of it. Every time I bring it in and it has a multipoint inspection and everything seems to check out, but they seem to miss some very noticeable problems (leak, mirror, ebrake, loud metal on metal sound, and alarm). So I decided take a break from dealing with the service dept and to return once my stress has had a chance to settle. It is still an ongoing issue and I will continue updating as my visits continue.