West Hills Chrysler Dodge Jeep Ram
Dealership Service Review
This dealership has a back log and originally could not schedule vehicle for engine check light/ power train code, recieved 14 days ago, warranty work, until Dec 5th. Iwas advised to leave car with the shop and they would get in it earlier if an appointment spot became available. Got us in on 12 Nov and resolved issue. They also informed us that they would call us ahead of working and performing the 30,000 mile maintenance with cost over $860.00. 4hrs labor. The warranty repair/ replacement of Battery heater mod was listed as 3.5 hours. That is over seven hrs. According to my GPS tacker the car was moved in the garage aprox 0730 got called that my car was ready for pick up at 10:33. Something does not add up? Because of the communication break down an unnecessary oil change and tire rotation was performed! To the service writer's credit, compromise was achieved to the dealers benifit. I will think twice about returning.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No