Lindsay Chevrolet

I am a cash buyer of many high-line vehicles and made a simple deal on this new convertible ZO6 over the phone that included flat bed delivery of the vehicle. After some initial slow communication issues on behalf of Lindsay Chevrolet, we were able to get things going. Although my salesman was relatively young I felt he did his best given experience level. Javon Perrin (sales) has been very responsive and respectful of my time and with more selling experience, will be one of the best. Vehicle was delivered on a Monday as per agreement however it was driven, not flat bed delivered as was discussed, and thus had 180 miles put on it (had 10 on the lot) as well as some minor road damage from the salt/sand in the Washington DC area. The vehicle was also delivered without a paid option (battery protection) and am still in the process of sorting this out after nearly two weeks. I also found, a couple of days after delivery, that the vehicle was not properly lifted when serviced/"new car inspected" while at the dealer because a piece of the NEW vehicle was damaged and requires repairs (crack body molding on bottom area in front or passenger rear wheel). The required repairs will waste my time addressing this issue when it should have never been delivered in this manner. I am also waiting on license plates which in my experience are usually placed on the car at the dealer. I also require the title since I paid in full for the vehicle which is a simple process that does not takes weeks if the F&I manager deals with the DMV. Lastly, the final prep/wax for delivery was not done well. There are a couple of areas that will require some buffing attention to remove minor surface blemishes/scratches which will require me to waste time addressing. This is not the kind of experience I get dealing with my other dealers (Porsche/Mercedes) and felt that Lindsay should be aware so that management team can attempt to address them and prevent them from happening to other customers. Frankly, for buyers of high end cars that retail over $100k there should be a special process and sales professionals that handle those transactions. Buyers like me, that do not have the time to waste, would appreciate dealing with the most experienced sales staff to minimize issues and speed things up. Ensuring a seamless and well communicated sales and delivery process is critical for high-line car buyers like me who purchase several cars and conduct large business deals each year. I am willing to provide any additional information to help make the process better. It is my intent not to defame the dealer or sales group but bring these issues to light because I know that most are related to poor processes executed with good people trying to do their best. Lindsay is not a "bad" dealership but it is clear there is some room for improvement. I base this on the fact that I conduct business with a lot of dealers around the country and have a wealth of experience on how the purchase process works. I have received several requests for feedback and will provide an honest assessment so that improvements to the process can be made for the benefit of GM and Lindsay Chevrolet. Understanding the Voice of the Customer and truly acting on the feedback while focusing on the process opportunities is what the best businesses will do. I do feel that Chevrolet has made a good vehicle that can be compared to some of the best and one that finally competes on the world stage. As an almost exclusive buyer of high-line vehicles from German and Italian manufacturers, I felt that I should give GM a chance and support our countries manufacturing and well being. Overall, the vehicle is sound although the GM dealer processes (sales, service) still appear to have room to improve but the good news is the gap is not a bridge too far.