Ourisman Toyota of Woodbridge

The Toyota salesperson who handled all aspects of our recent purchase of a 2023 Highlander Hybrid was Khawaja Naeem, who goes by the nickname Gohar with his customers. My wife and I are an older couple and we have bought many new cars from many dealers. Both of us agree that Gohar is the best salesperson with whom we have had the pleasure to do business. His handling of his role in our purchase was outstanding at four stages of the process: 1. We began our search for a new vehicle with the general idea that we wanted another Toyota, but we had a limited understanding of the diversity of options available to us. Gohar demonstrated compete mastery of the different Toyota brands, trim lines, optional features, and costs. We were amazed by the fact that we never asked Gohar a question that he was unable to answer on the spot, and I’m a person who asks a lot of questions! We began our search unsure of whether to buy a Sienna or a Highlander, and we had no idea what trim level would satisfy our current needs. By the time we selected our Highlander Hybrid XLE, we were confident that it was the right choice for us, and we understood why. 2. Shortly after we received an offer from Ourisman Toyota for a vehicle to be delivered at a future date, we received a competing offer from a second dealer. Gohar the led his dealership’s development of a counteroffer that retained our business. 3. Once we were satisfied with Ourisman’s counteroffer, I requested a meeting to discuss the specifics of costs for add-ons like extended warranty and gap insurance, as well as available financing options. The member of the sales team with whom I met was not Gohar and he was not a Finance Manager. That staff member’s refusal to discuss any of the specifics that I was interested in caused me to walk out of that meeting convinced that we would be buying elsewhere. However, Gohar followed me to my car and identified a path forward that we could take, in cooperation with him, to give the dealership a chance to regain our trust. At the time, I was angry and unconvinced, but a follow-up phone call from Gohar convinced me to do my part so that he could do his. As a result, I had a more successful and more satisfying conversation about costs and financing with a more cooperative member of the sales team. 4. Just as the vehicle we were waiting for was about to be delivered to Ourisman, we received a second competing offer for a very similar vehicle from a third dealer. For a second time, Gohar was able to lead his dealership to take steps to retain our trust so that we could finalize the purchase of our Highlander.