Lindsay Chevrolet
Dealership Service Review
My vehicle had less than 700 miles on it when I first brough the car it for service. After being given an appointment and dropping off the car early I was told my vehicle would be ready the next day NLT 2pm. I attempted the check the status of my vehicle online but it had not been logged in and the service department would not answer their phones. After hours of attempting to contact them I was told my service team was off and they could not provide a status until Monday morning...2 days later. I asked for a manager and was told he was on vacation and was then told I could speak to a shop foreman but that he was busy. After 45 mintues of waiting I received a call and was told my vehicle would not be ready until Wednesday and that he couldn't offer a reason as to why my vehicle was not processed as promised and that no one had contacted me. It appears there is a lack of leadership in this department and now makes me question the quality of the work that might (or might not) have been performed. Overall horrible first impression from a dealership and their management.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No