Koons Tysons Chevy GMC
Dealership Service Review
Very disappointed that this dealership thinks so little of their customers that they will not provide loaner cars. There is an Enterprise Rent-A-Car dealer near the dealership, so as long as customers are willing to fork out the $ for a rental car, you're covered. The shuttle will only drive customers within a 5-mile radius of the dealership (great for somebody who lives in Springfield and works in Alexandria - NOT!). I've just had my 3rd experience in two years with this service department. They won't provide a loaner, no shuttle service, and don't recommend that I wait for the repairs to be done because this type of repair is generally lengthy. Yet, the dealership will not commit to covering my rental car because they could get in and find they have to order a part, put everything back together because the issue is one that I can drive around with while waiting for the part to arrive - because the GMPP warranty says the rental car will only be covered if labor takes more than 2 hours. Unbelievable that this dealership could care less that people have to go to work to make a living, and need a vehicle to get around for such.
- Recommend this dealer? No