Koons Tysons Chevy GMC

I was upset with the way that the service department did not have access to the same records as the finance department and were not prepared to give me the correct service package based on what I bought when purchasing the new vechicle from Koons. I called to schedule my service and they were unaware of this so they transferred me to finance and finance told me everything was fine come in at 5000 miles like your plan says. So I came in and the service department said that I did not have the package I know I purchased. I had to spend 30 minutes waiting for finance to come in(not their fault it was 8AM and they should not have bee. In yet). The finance person went down to service and set them straight, but I would think that this should not have been necessary. So in the end they got it right and the service tech apologized and I got the service I paid for, it just took a while to get it right.